PRIVACY POLICY

This Privacy Policy describes how Aurora Borealis d.o.o. (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or use our services from orbs-lab.com (the "Site") or otherwise communicate with us (collectively, the "Services"). 

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services. 

Data Controller Contact Details

Aurora Borealis d.o.o.

Andraz nad Polzelo 100
3313 Polzela
Slovenia

VAT ID NUMBER: SI97208060

Questions and Complaints

If you have any questions about this Privacy Policy or any other data protection queries, please contact us at maja@orbs-lab.com.

We are always ready to address any complaints regarding your data and privacy. Please reach out to us using the contact details provided in the 'Data Controller Contact Details' section above. If you prefer to file a complaint with the Slovenian Information Commissioner, their contact information is available here: https://www.ip-rs.si/en

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law. 

Data Minimization and Anonymous Data Processing

We are committed to minimizing the amount of data we collect. Unless specified otherwise in the sections below, no personal information is collected, processed, or used when you visit our website.

This Privacy Policy pertains to the data you have provided to us or that we have collected in a compliant manner.

How We Collect and Use Your Personal Information 

We gather data to support our business operations and provide you with our products and services. When you provide consent through a form or other means, we'll send you relevant information based on that consent, which may include emails, phone calls, or other 

communication channels. Additionally, we might reach out to you for survey participation to enhance our services, though your participation is voluntary, and you can always opt out of these communications.

What Personal Information We Collect 

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect. 

Information We Collect Directly from You

Information that you directly submit to us through our Services may include: - Basic contact details including your name, address, phone number, email. 

Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services. 

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. 

Data We Collect

To understand customer and market trends, we use analytical cookies on our website. We also monitor website usage through services like Google Analytics, Google Ads, Meta Pixel, and Hotjar. These services help us gather statistical information, such as the number of visitors, the duration of their visits, and their actions on our web pages. This information may include IP addresses but does not include any other personal data.

Information We Receive from Third Parties

Business Partners

When we have formal relationships with business partners who may introduce new customers or sales opportunities to us, we collect data that includes personal contact details, areas of interest, and information required to fulfill a request, product, or service.

Social Media

If you respond to a promotional item or offer from us through social media platforms like Facebook, Instagram, or LinkedIn, we may receive profile information about you, including your name, address, telephone number(s), and/or business contact details. This information is used to respond to your interest, fulfill a request or order, and send you future information and offers, provided you have given clear consent.

Publicly Available Information

We may obtain personal information about you from publicly available sources, such as your name, address, and other publicly available details. We ensure that any third parties providing such information are compliant with relevant regulations.

Other Sources

Occasionally, we may receive personal information from other sources. We strive to ensure that this information comes from reputable and compliant sources.

Crime Prevention

We will share personal information with relevant agencies without notice if requested to do so or if we suspect fraudulent activities, money laundering, terrorist-related activities, or any other legal requirement.

Legal Requirements

We will retain and use your data to comply with legal and regulatory obligations. Additionally, we may use your data to protect our legal position, including taking legal action to recover any outstanding debts.

Information We Collect through Cookies 

When you visit our website, you remain anonymous. Each time you access our website or a file on it, access data is stored in a log file on our server without any personal reference. This data includes the IP address, the page from which the file was requested, date, time, browser type, operating system, the pages you visit, the amount of data transferred, and access status (e.g., file transferred, file not found). We use this data to generate statistics that help us customize the site to better meet your needs.

In addition to the personal information you provide, this website uses cookies, which are text files stored on your computer. These cookies collect user-specific settings and technical information that can identify you. 

This data shows when and how users interact with the site, allowing Aurora Borealis d.o.o. to continuously improve it. Cookies offer the advantage of not having to re-enter your personal details when filling out forms on the website. Using cookies is a common practice on many websites. Cookies are stored on your computer, not on our website, and we only read information stored by cookies from this site. If you do not wish to have cookies stored on your PC or want to be notified when they are stored, you can adjust your browser settings accordingly. Instructions can be found in your browser's manual. Previously established cookies can be deleted at any time. However, please note that doing so may limit your ability to use all the features of the website.

Our website uses cookies and advertising IDs for advertising purposes. This enables us to show advertisements to visitors interested in our products on partner websites and via email. Re-targeting technologies use your cookies or advertising IDs to display advertisements based on your past browsing behavior.

You can opt out of interest-based advertising by visiting our Cookie Policy.

We may share data, such as technical identifiers derived from your registration information on our website or CRM system, with our trusted advertising partners. This allows them to link your devices and environments to provide a seamless experience across the different devices and environments you use.

Information We Obtain from Third Parties 

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as: - Companies who support our Site and Services. 

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. 

We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links. 

Security and Fraud Prevention

We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. 

Communicating with You

We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you. 

Your personal information is also processed by staff and third party service providers and partners in these countries. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection. 

Timescales for Keeping Your Data

The duration we retain or process your data varies based on specific requirements. The criteria include:

  • Purpose of Use: We keep the minimum amount of data necessary for the intended purpose and for the duration required for that purpose (e.g., service agreement periods).
  • Legal Requirements: We adhere to legal mandates that specify minimum retention periods (e.g., keeping invoices for tax and revenue purposes).
  • Consent and Legitimate Interest: We retain your data for the duration you have consented to, the contracted term between us, or where there is a legitimate interest to remain in contact with you. Additionally, we keep your data for an extra 3 years to address any potential queries (e.g., a copy of the original agreement) or for legally required reasons (e.g., tax and revenue purposes), whichever period is longer.

Your Data Protection & Privacy Rights

Under the GDPR, you have various rights regarding your personal data:

  • The Right to Be Informed: You have the right to be informed about the collection and use of your personal data.
  • The Right of Access: You have the right to access your personal data and supplementary information.
  • The Right to Rectification: You have the right to have inaccurate personal data rectified or completed if it is incomplete.
  • The Right to Erasure: You have the right to have your personal data erased, also known as the 'right to be forgotten.' Note that this right is not absolute and only applies in certain circumstances.
  • The Right to Restrict Processing: You have the right to request the restriction or suppression of your personal data. This right is not absolute and only applies in certain circumstances.
  • The Right to Data Portability: This right allows you to obtain and reuse your personal data for your own purposes across different services.
  • The Right to Object: You have the right to object to the processing of your data based on legitimate interests, the performance of a task in the public interest, or the exercise of official authority (including profiling), as well as to direct marketing (including profiling) and processing for scientific/historical research and statistics.

For a detailed overview of your rights under the GDPR, visit the following link: Rights for Citizens

For information about GDPR compliance for businesses and organizations, visit: Rules for Businesses and Organisations

Contact

maja@orbs-lab.com

Last change made on: 16.5.2024